Common Troubleshooting Issues¶
The license isn’t working¶
Possible Issues
- License expired:
- Solution: Contact DERSec Support at support@dersec.io.
- License file
- Solution: Contact DERSec Support at support@dersec.io.
Can't connect to my device¶
Possible Issues
- TCP/IP address is not correct:
- Make sure, you are entering the correct IP address and Port in the open device form
- Make sure, you are on the same LAN network and are able to ping the IP address of the device from your workstation.
- Solution: Contact DERSec Support at support@dersec.io.
- Make sure, you are entering the correct IP address and Port in the open device form